Fight less, win more: The missing manual to “Never split the difference”. Jonathan B Smith

“If people feel understood by you, that’s a form of kindness. And when people feel understood, they’re likely to go out of their way to help you in ways you didn’t even know were possible.”

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Our host Ryan Castle sits down with Jonathan B. Smith, best-selling author of Fight Less, Win More, negotiations instructor, and EOS Implementer, just after the release of his new book.

Jonathan is a senior practitioner with The Black Swan Group, founded by former FBI lead hostage negotiator Christopher Voss. In this conversation, Jonathan shares how elite negotiation skills apply far beyond the boardroom. We dig into how to remove yourself as a threat in high-stakes conversations, why being heard is often the real breakthrough in negotiation, and how better listening changes outcomes with clients, teams, and partners. Jonathan also unpacks practical tools for making hard decisions faster, negotiating under pressure, and avoiding the costly delay that holds leaders back.

If you lead people, run a business, or negotiate every day and want better results with less conflict, this episode offers practical, field-tested strategies you can use immediately.

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