Power tip: "Process mastery starts with micro-training", Sid Jashnani

“Documenting processes is the easy part. The real challenge is making sure those processes are followed by everyone.”

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Transcript

Ryan Castle: You're listening to Level 10 Leaders Power Tips, and I’m your host, Ryan Castle. Today’s tip comes from Sid Jashnani, a certified EOS Implementer and founder of Eos Worldwide Airways. Sid’s power tip focuses on process mastery and how it starts with weekly micro-trainings.

Sid Jashnani: Micro-training is one of those powerful hacks you can use to significantly improve the process component of your business. In EOS, the process component is about getting your organization to 100% strong, ensuring that your business is fully systemized. This means doing all the right things in your business, the right way, every single time. That consistency is what gives you the scalability and reliability needed to grow.

One challenge I often see is that companies are actually quite good at documenting their processes. Today, that part is easier than ever. For example, you can record a Loom video, take the transcript, drop it into ChatGPT, and have it generate a checklist for you. It may even help optimize the process. So documentation is usually the easy part.

The real challenge is ensuring that those processes are followed by everyone.

When you look at the “followed by all” checklist, the first step is training the people who will touch those processes. The second step is measuring whether the processes are actually being used—tracking compliance, frequency, and outcomes. The third step is leadership accountability: how leaders manage, guide, and hold their teams accountable for following the processes. The final step is keeping the processes updated over time.

This raises an important question: How do you effectively train people to use these processes?

What typically happens in many companies is that they schedule a two- or three-hour training session dedicated to process education. Unfortunately, those long workshops can become boring and disengaging, which makes them less effective.

A better solution is something called micro-training.

Micro-training means dedicating ten minutes in every departmental Level 10 meeting to train one specific process. This short training slot can happen during the Issues section, where the team spends ten minutes focusing on a particular process or even a small sub-process. Over time, this becomes part of your meeting DNA.

Each week, you select a process and teach the team how to use it effectively. Another useful hack is to rotate the responsibility among team members. One week you lead the micro-training, the next week someone else takes the lead. The reality is that the best way to learn something is to teach it. When someone teaches a process to their team, they develop a much deeper understanding of it themselves. At the end of their session, they choose the next person who will lead the following week.

This simple practice continues week after week.

Over the course of a year, if you hold 48 Level 10 meetings and dedicate ten minutes to micro-training in each one, that equals 480 minutes of training for a single department. If you have multiple departments running Level 10 meetings, the impact multiplies quickly. For example, if ten departments each conduct these micro-trainings, that results in thousands of minutes of process training embedded directly into your meeting structure—without scheduling additional workshops.

What you’ll begin to notice is that people become far more comfortable and skilled with your processes. As a result, the number of issues related to process breakdowns begins to decrease.

I hope this tip helps. Good luck implementing it in your organization.

Ryan Castle: To connect with Sid Jashnani, visit level10.us/22. While you’re there, be sure to explore more Power Tips. And thanks for listening to Level 10 Leaders.
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