Keep repeat defects from becoming part of the shift
The same defect appears on the morning board for the third time. The shift supervisor gets the line moving again, but the next crew inherits the problem. If the plant manager has to chase every investigation, there’s little time left to improve output.
Level 10 Leaders strengthens manufacturing leadership by helping shift supervisors work through production and people decisions. AMOS, our Active Manager Operating System, is a management operating system. Supervisors start with Upskill, the AI coach, and the Daily OS from day one.
Take the free, three-minute Execution Strength Diagnostic. Answer 12 questions and get your report by email as soon as you finish.
Recurring problems cost more than production time
Your production systems show what’s happening on the floor. When a problem keeps returning, someone still has to decide what to do and check that the fix worked. Here are signs your frontline leadership team could use more support.
A defect comes up in daily meetings, but nobody checks whether the agreed fix worked.
Production and maintenance agree on a repair, but neither team takes responsibility for getting it don
A skilled operator gets promoted and still tries to solve every difficult problem personally.
A changeover runs long, and the crew is unsure which job to prioritize next.
Operators wait for a plant manager to make a routine decision their supervisor could handle.
Plant leaders find out an action was missed when output or quality targets slip.
Over a quarter, repeated defects, avoidable downtime, and hours spent chasing the same issues can eat into margins. AMOS strengthens manager accountability by helping supervisors decide who will act, agree on a deadline, and check that the work is done.
Build supervisor skills on the production floor
Strategy execution starts at the shift board. The plant’s priorities should tell supervisors which recurring losses deserve attention today. A culture of execution grows when supervisors can show what they tried and whether it worked.
Upskill develops practical manufacturing supervisor skills, including setting shift priorities, delegating work, and coaching operators. It runs for 12 months, starting with the 90-Day Execution Accelerator. The first 90 days are divided into three 30-day phases, each with one Upskill module, coaching, and a facilitated group session. The first phase begins with a Launchpad onboarding session. You can start within two weeks of signing.
Upskill
Coach
A shift supervisor can use the AI coach to prepare a conversation with quality or maintenance before an issue gets buried in the day’s output targets.
Execute
Every supervisor starts the shift with clear priorities. When urgent issues arise, the Daily OS helps them keep attention on the work that will improve production.
Plant leaders can see what supervisors are focusing on across lines and shifts without chasing updates. If a recurring defect keeps getting pushed aside, they can spot it early and help make room to address the cause.
When the same defect keeps coming back
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The crew has flagged the same defect twice this week. Each time, the supervisor steps in to sort out the immediate problem. Nobody has had time to find out why it keeps happening.
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The supervisor uses the AI coach to decide what to delegate and prepare for a conversation with the quality lead. They decide to make finding the cause a priority for the next shift.
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The supervisor and quality lead agree on who will investigate and when they’ll review what they found. The supervisor records the commitment in the Daily OS and checks it at the agreed time. The production manager can see what’s underway and step in if the supervisor needs support.
Where plant leaders can make the biggest difference
At the start of the shift, tell operators which production priority comes first and who should raise any issue that threatens it.
For shift and line supervisors
Use production meetings to review the repairs or quality actions that should have moved since the last shift
For production and plant managers
For manufacturing executives and operations leaders
Compare recurring problems across lines and decide where maintenance time or supervisor coaching is needed.
What our clients are saying
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![Emily Porter Chief People Officer The Waldinger Corporation]()
“This system has aligned our leadership and boosted performance. Our leaders and managers are more proactive and engaged, increasing effectiveness and driving results.”
Emily Porter
Chief People Officer, Waldinger Corporation -
![CEO Boca Grande]()
"Boca Grande Health Clinic developed confident leaders to maintain their values of compassionate care for their patients while growing their medical practice"
Mark Driscoll
CEO, Boca Grande Health Clinic
How RTL managers took more responsibility
Joanne McMahon saw a change in how managers at RTL reported problems after taking part in the earlier Active Manager Program.
“Now the managers are much more aware of their responsibility. One manager admitted in a report that ‘I let the team down this month.’ That would never have happened before we started the program.”
Joanne McMahon, General Manager, RTL
What that looked like for a technical manager
“This course taught me to pause, stop and ask myself if I needed to fix every problem. It taught me when and how to say ‘No’.”
Shane Murray, Technical Manager, RTL
Time saved in meetings
“The ‘Meeting Magic’ module transformed how we meet, saving me up to 10 hours each week.”
Andrew Cridge, Portfolio Leader, Scion
The 90-day money-back guarantee
If after 90 days you don’t see less noise, clearer communication, better prioritisation and more ownership, and stronger follow-through, we’ll refund 100% of the 90-Day Execution Accelerator fee.
less noise
clearer communication
better prioritization more ownership
stronger follow-through
We record your baseline Execution Strength score at the Launchpad session and measure it again at the end of the Accelerator, alongside any other measures we agree on at the start. If you’re unsatisfied with the change, you get your money back regardless of the score.
Questions from production and plant managers
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The MES shows where the line stopped. AMOS helps supervisors turn that information into a daily priority. The Daily OS keeps attention on addressing the cause, even when immediate production demands compete for their time.
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Allow around two hours a month for Upskill, including the facilitated group session. Schedule that session around your shift pattern. Supervisors use the Daily OS during their normal working day to set priorities and stay focused as demands change.
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Yes. Use a familiar problem, such as a recurring changeover delay, to coach the new supervisor on which tasks operators can handle and where they need clearer direction.
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Keep them in your existing quality procedures and systems. Supervisors can record a related commitment in the Daily OS, such as confirming who will investigate a repeat defect and when they’ll report back.
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The free Execution Strength Diagnostic is a 12-question Typeform that takes three minutes. Your report arrives automatically by email with a link to book a 30-minute Execution Review. Bring a recurring issue from the shift board, such as a defect that keeps coming back. We’ll use your results to identify where supervisors need support and leave you with a 90-day plan for what to tackle first.
Find out why the same issues keep reaching the plant manager
Take the free, three-minute Execution Strength Diagnostic and use the results to decide which supervisor habits to improve first.